Shipping and returns FAQ

We ship all our jewelry from Lisbon, Portugal, ensuring fast and reliable delivery within the EU and beyond.

Once your package has been shipped, you will receive a shipping confirmation email with your tracking number and a link to follow the progress of your shipment.

We aim to ship your order within 24 hours of receiving your order confirmation email on business days. Please note that these processing times may vary during peak periods. Visit our shipping page for more information regarding shipping conditions.

Please see the shipping & returns page for updated information.

Orders are shipped using traceable shipping. Free shipping on all orders over €100 / 1000 SEK / 200 USD.

For updated rates and delivery times please see either the product page or while checking out.

We ship to 70+ locations worldwide. We aim to ship worldwide but are limited by our carriers service areas. Please find the full list of our shipping countries in the footer menu. If your country is not listed, please feel free to contact us and we’ll see what we can do.

EU: Taxes and duties are included in the final price

Rest of the world: Orders placed outside the EU may be subject to additional VAT/tax, duties, and local customs fees. Please contact your local customs office for further information.

If you did not receive your order within the delivery window, please contact us as soon as possible. Kindly note that we are unable to issue any claims for lost packages after 30 days of the order being shipped.

We are unable to ship any orders to PO boxes.

You may return your order within 30 days of receiving it for a full refund. The package may be opened, but the items must be unused and in their original packaging. Returns must be shipped within 30 days. We do not refund shipping fees.

If for any reason you are not satisfied with your purchase, please use this link to start a return. We will do our best to accommodate your return request and provide any additional assistance you may need. All return requests needs to requested within 30 days of receiving your items.

We will refund you once we have received and processed your return. Please note that your return may be affected during peak periods, such as holidays, sales, and new releases. As soon as we have handled your return, we will refund you through the same method you used to pay.

Once your return has been processed, your refund will appear on your bank account within 5 working days. If you haven’t received your refund within 10 working days, please contact your bank for more information. Please note that we do not refund shipping fees.

If you have returned all of your products, we will issue a full refund. Kindly be aware that SAGA does not refund shipping costs or any custom/VAT charges.

You are welcome to use any carrier you desire. However, we strongly recommend using an insured express service. We will not be able to refund you nor be responsible for the shipping costs and/or lost packages.

We offer free size exchanges. Send the original back to us, postage paid by you, and we ship your new size to you for free. Contact us to start an exchange.

If you have received a defective product, please contact us immediately so that we can assist you. Please keep in mind that in order for your return to be accepted, you must report any defects before sending the product back to us.