Order & Payments FAQ

Unfortunately, we cannot add items to an existing order. We recommend placing a new order.

We start processing your order as soon as it is placed, so the time to cancel your order is limited. If you need to cancel your order, please contact us as soon as possible. If your order has already been shipped, you can return it for a refund. Please note that we do not refund shipping costs.

If you need to change your shipping address, please contact us as soon as possible. We will be able to make the necessary changes as long as your order has not been shipped.

Unfortunately, once the order is placed we are not able to make any changes to your order.

All updates regarding the status of your order will be sent by email. Please feel free to contact us at anytime with any questions you might have regarding your order.

As soon as your order is placed, an order confirmation is sent to your email. If it is missing, please make sure you have provided the correct email address and double check your email junk folder. If you still can't find it, please contact us.

Please see the shipping & returns page for updated information.

EU: VAT is included in the final price. Rest of the world: Orders placed outside of Indonesia may be subject to additional VAT/tax, duties, and customs fees.

In order to receive a tax refund you will need to contact your local customs office.

Unfortunately, we do not offer gift cards online at the moment.

The currency in which you will be charged depends on your location. In most cases, we will charge you in your local currency, but some countries may be charged in USD or EUR.

Protecting your personal information is of the utmost importance to us. To ensure your shopping experience is safe and secure, SAGA uses Shopify. We do not retain any payment information in our database.

SAGA accepts payments through Shopify Payments with support for VISA, MasterCard, Apple Pay, Google Pay and any other service that Shopify payments offers. We also offer manual payments via bank transfer.

If your payment was declined on your first attempt, we recommend that you contact your bank. If you still are not able to place an order on our website, please contact us.