Help

Our Help Page is designed to provide you with the necessary information to make informed decisions when purchasing jewelry from SAGA. Contact our customer service team for any additional assistance.

Help

Shipping

Returns

Products and sizing

Payments

Orders

Before you start shopping

Help

Where do you ship from?

Which countries do you deliver to?

What is my shipping cost?

When will my order be shipped?

Will duties and taxes be included in the given price?

How much duties and taxes do I have to pay?

How can I track my shipment?

What should I do if I did not receive my order?

Do you ship to PO boxes?

What is you return policy?

How do i return an item?

My product has a defect, what should I do?

Can I use a different carrier to return my order?

Can I exchange items?

When will I receive my refund?

Will I be refunded the full amount?

Can I receive a tax refund for my online order?

How to care for your SAGA jewelry

How do I find the perfect size for me?

Where do I find the measurements?

Are taxes included in the final price?

Can I receive a tax refund for my online order?

Do you offer gift cards?

In which currency will my payment be charged?

Is it safe to buy from s-aga.com?

What payment methods do you accept?

Why was my payment declined?

Can I add items to my order?

Can I cancel my order?

Can I change my address?

Can I make any changes to my order?

Can I track my order?

I did not receive an order confirmation.

When do I receive my order?

Before you start shopping